The Assistant Director of Sales, RSR & GSH supports Shangri-La’s resort sales and global sales activities in Malaysia. The role typically requires a degree or diploma in hotel management, business, marketing, or a related field, together with several years of luxury-hotel or resort sales experience and proven responsibility for corporate, leisure, group, and MICE accounts. The candidate is expected to develop business, manage key relationships, coordinate with reservations and revenue teams, represent the hotel at sales events, prepare forecasts and reports, and help achieve occupancy and revenue targets. Strong communication, negotiation, presentation, networking, leadership, and market knowledge are important. Fluency in English is normally required, while additional languages and regional travel experience are advantageous.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, distinctive resort experiences, and strong attention to guest relationships. Its properties serve leisure travellers, corporate clients, families, groups, and meetings and events customers. Shangri-La’s Malaysian operations include established city and resort destinations, offering opportunities in sales, rooms, food and beverage, events, wellness, and hotel operations. Employees generally work in an international environment with structured brand standards, performance targets, and opportunities for internal development. Benefits and employment terms vary by property and position, but hotel roles may include service charge, staff meals, accommodation support, medical coverage, travel-related privileges, and training.
Malaysia is a multicultural country rather than a single island destination, with mainland cities and popular islands such as Langkawi, Penang, Tioman, and parts of Sabah and Sarawak. Hospitality opportunities are available in luxury hotels, resorts, restaurants, events, tourism, sales, diving, wellness, and guest services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas. Malay, Chinese, Indian, and indigenous influences shape the culture, cuisine, festivals, and everyday life. Lifestyle ranges from busy urban living to relaxed beach and nature settings, with generally affordable food and transport outside major cities. Foreign employees normally need an employer-sponsored Employment Pass, and the company must meet Malaysian immigration requirements before work begins. Relocating candidates should confirm salary, accommodation, tax, insurance, transport, and dependent arrangements in writing. English is widely used in business, while Malay and regional languages are valuable.
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