Sales Manager

Job Description

The Sales Manager is expected to drive room, meeting, event and other hotel revenue by developing corporate, leisure and group accounts. Typical requirements include a diploma or degree in hospitality, business or a related field, relevant hotel sales experience, strong communication and negotiation skills, and familiarity with local and international markets. The successful candidate should be commercially minded, target-focused and comfortable building client relationships. Responsibilities generally include preparing sales plans, conducting client visits, managing accounts, coordinating with revenue and operations teams, monitoring competitors, preparing reports and achieving monthly targets. Knowledge of hospitality systems and fluency in English are usually expected; additional languages and Malaysian market experience are advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations, serving leisure travellers, business guests, families and conference groups. Shangri-La hotels typically offer accommodation, restaurants, wellness facilities, event spaces and guest activities. The company places strong emphasis on warm hospitality, personalised service, cultural awareness and professional development. In Malaysia, its properties include city hotels and resort destinations, creating opportunities across sales, rooms, food and beverage, finance, engineering and guest services. Employees generally work in a multicultural environment where relationship building, attention to detail, commercial performance and consistent service standards are important.

Destination Guide

Malaysia offers opportunities in hotels, resorts, travel companies, restaurants, events and tourism services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Popular island destinations include Langkawi, Penang, Redang, Perhentian, Tioman and parts of Sabah, each offering different lifestyles: Langkawi is relaxed and resort-oriented, Penang is cultural and food-focused, while the Perhentian and Redang islands are more seasonal and beach-centred. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Living costs vary considerably, and island accommodation and transport may be limited. Foreign employees normally need employer sponsorship and an approved Employment Pass before starting work. Candidates should confirm visa eligibility, medical requirements, housing, transport and contract benefits with the employer before relocating.