Team Leader (The Line)

Job Description

The Team Leader at The Line, Shangri-La Singapore, supervises daily restaurant operations and supports the delivery of efficient, attentive service. Requirements typically include relevant experience in a hotel, restaurant, or similar hospitality environment, good spoken English, knowledge of food and beverage service, and the ability to lead and motivate a team. Candidates should be organised, guest-focused, well presented, and comfortable working shifts, weekends, and public holidays. Responsibilities may include coordinating service, assigning duties, handling guest requests or complaints, maintaining hygiene and service standards, supporting staff training, and liaising with the kitchen and other hotel departments. A positive attitude, strong communication skills, and the ability to remain calm in a busy setting are important.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Singapore and recognised for its hotels, resorts, and distinctive Asian-inspired approach to service. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. Shangri-La Singapore is the group’s flagship property, set among extensive tropical gardens near Orchard Road. It offers guestrooms, suites, restaurants, meeting facilities, leisure amenities, and family-oriented services. The company places strong emphasis on warm hospitality, personalised guest experiences, professional development, teamwork, and responsible business practices. Employees generally work in a multicultural environment with opportunities to build careers across hotel operations and the wider international Shangri-La network.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology, healthcare, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, reflected in its languages, festivals, neighbourhoods, and food culture. The lifestyle is safe, clean, efficient, and highly urban, with excellent public transport, modern healthcare, shopping, parks, beaches, and plentiful dining options. Accommodation and daily expenses can be high, especially near the city centre, so budgeting is important. Foreign employees generally require an employer-sponsored work pass; hospitality roles commonly use an Employment Pass, S Pass, or Work Permit depending on qualifications, salary, and sector rules. Employers usually guide successful candidates through the application process. New arrivals should verify pass eligibility, arrange suitable housing, understand local employment regulations, and prepare for a fast-paced workplace where punctuality and service standards are highly valued.