The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest service, VIP arrivals, refreshments, team scheduling, service standards, and departmental coordination. Candidates should have a hospitality or hotel-management background, several years of experience in front office, guest relations, or executive lounge operations, and strong English communication skills. The role requires excellent leadership, organization, problem-solving, and interpersonal abilities, with a professional approach to handling high-profile guests and complaints. The successful candidate is expected to deliver personalized service, maintain luxury hospitality standards, coach colleagues, monitor costs, and ensure a welcoming, efficient, and consistently high-quality lounge experience.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. Its properties are known for warm Asian hospitality, high service standards, elegant facilities, and personalized guest experiences. Shangri-La hotels typically offer accommodation, dining, meetings and events, wellness facilities, and premium services such as executive lounges. The company places strong emphasis on service excellence, colleague development, cultural understanding, and responsible business practices. In Indonesia, Shangri-La has operated prominent properties serving business and leisure travelers, including destinations such as Jakarta and Bali. An Executive Lounge Manager would support the brand’s focus on attentive, discreet, and personalized service for club-floor guests, frequent travelers, and other VIP clientele.
Indonesia is an archipelago with varied opportunities in luxury hotels, resorts, restaurants, tourism, diving, wellness, and events. Bali offers the largest concentration of international hospitality jobs and a relaxed, tourism-focused lifestyle, while Java, including Jakarta, provides stronger corporate opportunities and urban amenities. Lombok, the Riau Islands, and other destinations offer resort roles and a quieter environment. Indonesian culture values respect, community, hospitality, and religious diversity; learning basic Bahasa Indonesia is highly beneficial. Living costs vary, with Bali’s popular areas often expensive and Jakarta more urban and fast-paced. Foreign employees generally need an employer-sponsored work permit and appropriate immigration authorization before starting work. Employers may assist with visas, accommodation, transport, meals, insurance, and flights, but packages differ. Candidates should confirm salary, service charge, housing, tax, contract terms, and relocation support before accepting an offer.
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