Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning and delivering training programmes that support service standards, employee development and business performance. Candidates typically need a diploma or degree in Human Resources, hospitality, education or a related field, together with several years of training or hotel experience. Strong facilitation, communication, coaching and organisational skills are expected, as well as confidence working with employees at all levels. Experience with learning needs analysis, training records, performance development and hospitality standards is valuable. The successful candidate should be approachable, culturally aware, commercially minded and capable of measuring the effectiveness of training initiatives.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for its hotels, resorts and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations, including hotels and resorts in Malaysia. Shangri-La places strong emphasis on genuine hospitality, guest satisfaction, colleague development and responsible business practices. Its properties commonly provide accommodation, dining, meetings, wellness and leisure facilities, depending on the location. A Learning & Development Manager within the group would typically support the hotel’s service culture by coordinating induction, departmental training, leadership development, compliance programmes and career-growth initiatives. The company generally offers an international working environment, structured operational standards and opportunities to progress within a large global hotel network.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, with island resorts often recruiting in front office, food and beverage, housekeeping, wellness, activities and training. Langkawi is known for beaches, nature and a relaxed resort lifestyle, while Penang combines heritage, excellent food and a lively urban community. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although learning basic Malay is helpful. Living costs are generally moderate, though island accommodation and imported goods can be more expensive. Foreign employees usually need employer sponsorship and an Employment Pass arranged before starting work. Employers may assist with accommodation, flights, medical checks and relocation, but terms vary. Candidates should confirm housing, transport, insurance, contract benefits and visa responsibilities directly with the employer.