The Director of Sales & Marketing is responsible for driving hotel revenue, market share and brand visibility across corporate, leisure, group and events segments. Requirements typically include a degree in hospitality, business or marketing, substantial senior-level hotel sales experience, strong knowledge of local and international markets, and a proven record of meeting revenue targets. The successful candidate is expected to lead and coach the commercial team, develop strategic sales and marketing plans, manage key accounts, build relationships with travel partners and corporate clients, oversee budgets, and coordinate campaigns with regional and property leadership. Excellent communication, negotiation, analytical and digital marketing skills are essential, together with commercial creativity and the ability to represent Shangri-La professionally.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, thoughtful service and premium accommodation, dining, wellness and event experiences. Its Malaysian properties serve business travellers, leisure guests, families, weddings and large conferences, giving commercial leaders a broad range of markets to develop. Shangri-La places strong emphasis on service culture, colleague development, guest loyalty and responsible business practices. A Director of Sales & Marketing typically works closely with the general manager and regional commercial teams to strengthen the property’s market position, grow profitable business and maintain the group’s luxury brand standards.
Malaysia offers opportunities in luxury hotels, resorts, tourism, events, aviation, retail and international business, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi and Penang combine beaches, outdoor activities and a slower lifestyle, while Kuala Lumpur provides stronger career networks, schools and urban amenities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily life. Foreign employees generally need an employment pass sponsored by their employer; the company normally handles approval and immigration procedures, and the role must meet current expatriate requirements. Before relocating, confirm salary, housing, insurance, schooling, tax treatment and transport arrangements. English is widely used in business, although learning basic Malay helps with everyday integration. Costs are moderate compared with many luxury-hospitality markets, but island living can be seasonal and more limited in specialist services.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...