Senior Sales Manager (MICE)

Job Description

The Senior Sales Manager (MICE) is responsible for developing corporate meetings, incentive trips, conferences and events business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong record in MICE or corporate account management. The candidate should understand the Indonesian market, maintain an established client network, and communicate confidently in English and Bahasa Indonesia. Expectations include achieving revenue targets, preparing proposals, negotiating contracts, coordinating with operations teams, attending industry events, and building long-term relationships with companies, agencies and event planners. Strong presentation, negotiation, organization and leadership skills are essential.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for attentive service, upscale accommodation, dining, wellness facilities and carefully managed business and leisure events. Its Indonesian properties serve local and international travelers, corporate clients, conferences and incentive groups. Employees generally work in a multicultural environment with structured service standards, training opportunities and access to global hospitality practices. Shangri-La places strong emphasis on guest satisfaction, teamwork, professionalism and personalized experiences, while its sales teams focus on strengthening corporate partnerships and increasing room, catering and event revenue.

Destination Guide

Indonesia offers varied opportunities in hotels, resorts, tourism, events, restaurants and corporate sales, especially in Bali, Jakarta, Surabaya, Lombok and the Riau Islands. Bali is popular with expatriates for its beaches, international community and relaxed lifestyle, while Jakarta provides stronger corporate and MICE opportunities but has heavier traffic and a faster pace. Indonesian culture values hospitality, respect, community and religious diversity; learning basic Bahasa Indonesia is highly useful. Living costs vary, with Bali and Jakarta generally more expensive than secondary cities. Foreign employees normally need employer sponsorship and an approved work permit and stay permit before starting work; requirements can change, so confirm details with the employer and Indonesian immigration authorities. Relocation planning should include accommodation, healthcare, insurance, tax registration and local banking.