The Service Associate – Horizon Club supports guests using the hotel’s executive lounge, providing warm, efficient service throughout check-in, check-out, breakfast, refreshments and concierge assistance. Candidates typically need hospitality training or a relevant diploma, good spoken and written English, professional grooming, and strong customer-service and communication skills. Previous experience in a hotel, lounge, front office or guest-relations role is advantageous. The successful candidate is expected to be courteous, attentive to detail and comfortable handling guest requests, reservations, complaints and basic administrative duties. Flexibility to work shifts, weekends and holidays is essential, along with the ability to remain calm and professional in a busy luxury-hotel environment.
Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts and residences across the world. Its properties are recognized for polished service, comfortable surroundings and a strong focus on genuine Asian hospitality. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu and Boracay, serving business travelers, holidaymakers and long-stay guests. Employees commonly work in multicultural teams and receive exposure to international hotel standards, guest-relations practices and luxury-service operations. The company places importance on professionalism, courtesy, teamwork and creating memorable experiences for guests. Benefits and working conditions vary by property, but hotel roles may include service charge, meals, uniforms, training and employee discounts.
The Philippines offers opportunities in hotels, resorts, restaurants, tourism, business services and offshore support, particularly in Manila, Cebu, Boracay, Palawan and other major destinations. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces. Life can range from busy urban living in Metro Manila to a slower beach lifestyle on islands such as Cebu, Bohol or Palawan. Costs vary considerably, with Manila usually more expensive than provincial areas. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements should be confirmed with Philippine authorities. Relocating staff should arrange verified accommodation, health insurance, transport planning and document authentication before arrival. Weather is tropical, with a rainy season and occasional typhoons, so regional conditions should be considered when choosing a posting.
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