The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and coordination between departments. The role typically requires a degree in hospitality or business, several years of senior hotel or resort management experience, strong operational knowledge, and excellent leadership and communication skills. Experience in an international luxury hotel, preferably in a resort environment, is highly desirable. The successful candidate is expected to be visible, hands-on, commercially aware, calm under pressure, and committed to Shangri-La service standards. Flexibility, cultural sensitivity, and the ability to work weekends, holidays, and changing shifts are essential.
Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts, and distinctive Shangri-La service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes luxury city hotels, island resorts, and the Traders Hotels brand. Shangri-La places strong emphasis on warm hospitality, personalized guest service, colleague development, responsible business practices, and creating memorable experiences. In the Philippines, the company operates well-known properties including Shangri-La resorts and city hotels, serving leisure, business, events, and destination-wedding markets. Employees generally work in multicultural teams and may benefit from structured training, career development, staff facilities, meals, accommodation assistance, or other hotel-specific benefits.
The Philippines offers extensive opportunities in hotels, resorts, restaurants, tourism, aviation, wellness, and marine activities, especially in Manila, Cebu, Boracay, Palawan, and other resort destinations. Filipino culture is friendly, family-oriented, community-minded, and strongly influenced by Spanish, American, and wider Asian traditions. Island living can offer beaches, outdoor activities, warm weather, and a relaxed social atmosphere, although transport, healthcare access, internet reliability, and seasonal storms vary by location. Foreign nationals normally need an appropriate work visa or permit, usually arranged with employer support; working on a tourist visa is not permitted. Relocating candidates should confirm accommodation, tax treatment, insurance, flights, and dependent arrangements before accepting an offer. English is widely used in business and hospitality, while learning basic Filipino greetings can help build rapport.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...