The Club Ambassador welcomes and assists guests using the hotel’s club lounge, providing attentive check-in and check-out support, concierge assistance, reservations, local recommendations and personalised service. Candidates should have hotel or guest-relations experience, strong English communication skills and preferably Cantonese and/or Mandarin ability. A professional appearance, good knowledge of Hong Kong, computer literacy and a genuine hospitality mindset are expected. The role requires flexibility for shifts, weekends and public holidays, as well as the ability to handle guest requests discreetly, resolve concerns efficiently and maintain Shangri-La’s high service standards.
Shangri-La Group is a leading luxury hospitality company founded in Asia and recognised for warm, personalised service. Its portfolio includes luxury hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international destinations. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Shangri-La hotels are known for elegant accommodation, distinctive dining, wellness facilities and attentive guest experiences influenced by Asian hospitality traditions. In Hong Kong, the company has a long-standing presence and employs colleagues across front office, food and beverage, housekeeping, events, sales and corporate functions. Employees typically work in multicultural teams and may receive training, staff benefits, meals, uniform support and opportunities for career progression, subject to the specific property and employment contract.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and international business. The culture combines Cantonese traditions, Chinese festivals and food with a highly global, fast-paced urban lifestyle. Residents enjoy excellent public transport, dense city neighbourhoods, shopping, hiking trails, beaches and easy access to outlying islands such as Lantau and Lamma. Housing is expensive, especially near major hotel districts, so many employees share accommodation or live in areas connected by the MTR. Overseas hires generally need an employer-sponsored Hong Kong employment visa before starting work; applicants must show relevant qualifications or experience and a genuine job offer. Employers usually guide the application process. Bring certified documents, allow time for approval and budget carefully for rent, deposits, healthcare and daily expenses.
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