The Captain – Red Sugar role involves supervising daily bar operations, coordinating service, welcoming guests, taking orders, maintaining service standards and supporting the outlet team during busy periods. Candidates should have relevant experience in a hotel, restaurant or bar environment, strong communication skills and good knowledge of food, beverages and guest service. Experience in a supervisory position is preferred. The successful candidate is expected to lead by example, remain professional under pressure, handle guest requests or complaints effectively, coordinate with the kitchen and bar teams, and follow Shangri-La’s hygiene, safety and service procedures. Flexibility to work evenings, weekends and public holidays is essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and known for its hotels, resorts and residences across major international destinations. The company operates properties under the Shangri-La, Kerry, JEN and Traders brands, with a strong focus on warm Asian hospitality, personalised guest experiences and high service standards. In Hong Kong, Shangri-La operates prominent luxury hotels, including Island Shangri-La, where Red Sugar is an upscale rooftop bar offering city views, drinks and live entertainment. Employees typically work in a professional, multicultural environment with opportunities for training, internal mobility and career development. Benefits may include service charge, meals, uniforms, medical coverage, staff rates and other hotel-specific incentives, depending on the employment contract.
Hong Kong is a compact, energetic destination combining a global business centre with traditional Chinese culture. Hospitality opportunities are available in luxury hotels, restaurants, bars, clubs, events and tourism, particularly for candidates with strong English, Cantonese or Mandarin skills. Life is fast-paced, convenient and highly urban, with excellent public transport, international dining, shopping, hiking and beaches. Rent can be expensive, especially on Hong Kong Island and in central districts, so many employees share accommodation or live in Kowloon or the New Territories. Overseas employees generally need an employer-sponsored employment visa, commonly under the General Employment Policy, and must obtain approval before starting work. The employer normally supports the application, while the candidate provides qualifications, experience and travel documents. Accommodation is not always included, so relocation planning should cover deposits, transport, insurance and living costs.
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