The Senior Captain/Captain supports banquet operations by coordinating food and beverage service for meetings, weddings, conferences, and special events. Responsibilities typically include setting up function rooms, briefing service colleagues, supervising service standards, coordinating with the kitchen and event teams, handling guest requests, and ensuring efficient breakdown after events. Candidates should have relevant hotel or banquet experience, strong knowledge of food and beverage service, good communication skills, and the ability to remain organized under pressure. Senior-level applicants are expected to lead teams, coach junior colleagues, resolve operational issues, and maintain Shangri-La’s standards for hospitality, presentation, safety, and guest satisfaction. Flexibility for shifts, weekends, and public holidays is essential.
Shangri-La is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is known for its Asian-inspired approach to warm, attentive service and operates properties under the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La hotels typically provide accommodation, restaurants, bars, banquet facilities, meeting spaces, wellness services, and business amenities. The group places strong emphasis on guest satisfaction, service consistency, employee development, teamwork, and cultural understanding. In Hong Kong, Shangri-La properties serve international travelers, corporate clients, local residents, and large-scale events. Employees can gain experience in a structured luxury-hotel environment with opportunities to work across departments and progress within the wider hospitality network.
Hong Kong is a dense, international coastal city made up of Hong Kong Island, Kowloon, the New Territories, and numerous outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, clubs, catering, events, tourism, and cruise-related services, with English and Cantonese particularly valuable; Mandarin is also useful. The culture blends Chinese traditions with global influences, and the lifestyle is fast-paced, convenient, and highly urban, with excellent public transport, diverse food, shopping, hiking, beaches, and nightlife. Rents can be expensive, especially near central business districts, though staff accommodation or housing allowances may be available. Foreign employees generally need an employment visa sponsored by their employer before starting work. Applicants should prepare qualifications, references, passport documents, and proof of relevant experience. Dependants may qualify for dependant visas, while health checks and other documentation can be requested.
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