The Team Leader, Dining Reservations is responsible for supervising the dining reservations team, managing bookings through telephone, email and reservation systems, coordinating with restaurant operations, and ensuring a smooth guest experience. Candidates should have experience in restaurant reservations, front office, guest relations or hospitality operations, with strong communication and organizational skills. Familiarity with reservation systems, restaurant outlets and handling special requests is desirable. The successful candidate is expected to lead by example, maintain accurate booking records, resolve guest concerns professionally, support revenue optimization, and coach team members to deliver Shangri-La’s service standards. Flexibility for shifts, weekends and public holidays is normally required.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, personalized service and high-quality accommodation, dining, wellness and event experiences. Shangri-La Singapore is an established five-star city resort set near Orchard Road, offering guestrooms, suites, restaurants, conference facilities, gardens and recreational amenities. The property serves business and leisure travelers, families, wedding parties and corporate events. Employees typically work in a multicultural environment with strong emphasis on guest satisfaction, service consistency, teamwork and professional development. Benefits and employment terms vary according to the specific position, employment status and applicable Singapore regulations.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. Its culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. The lifestyle is safe, clean and highly connected, supported by efficient public transport, diverse food options, shopping, parks and year-round warm weather. Housing can be expensive, especially in central areas, so many employees share apartments or live near MRT lines. Foreigners generally need an employer-sponsored work pass; eligible hospitality professionals may use an Employment Pass, S Pass or Work Permit depending on qualifications, salary and sector rules. Confirm current requirements with Singapore’s Ministry of Manpower before relocating. Candidates should budget for rent, transport, insurance and daily expenses.
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