The Service Manager will oversee daily operations at Shang Palace, ensuring consistently high standards of food service, guest care and restaurant presentation. Candidates should have relevant experience in luxury hotels or premium Chinese restaurants, strong knowledge of food and beverage service, and good leadership, communication and problem-solving skills. Fluency in English is normally expected, while Indonesian or other language ability is an advantage. The role requires supervising and coaching staff, managing service flow, handling guest feedback, coordinating with the kitchen, monitoring quality and hygiene standards, and supporting revenue and cost-control objectives. A professional appearance, flexible schedule and genuine interest in delivering personalised hospitality are essential.
Shangri-La Group is a major luxury hospitality company founded in Asia and recognised for its hotels, resorts and distinctive service culture. Its properties operate across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically combine upscale accommodation with restaurants, banquet facilities, wellness services and extensive business or leisure amenities. The company places strong emphasis on warm, personalised service, employee development and creating memorable guest experiences. Shang Palace is Shangri-La's signature Chinese restaurant concept, known for Cantonese cuisine, refined dining environments and attentive table service. Working for the group usually involves international hospitality standards, structured training, teamwork across departments and a strong focus on guest satisfaction, food safety and operational consistency.
Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Batam and other tourism destinations. Bali has the largest concentration of resort, restaurant, wellness and tourism jobs, while Jakarta, Surabaya and Bandung provide opportunities in city hotels, business events and fine dining. The culture is diverse, friendly and community-oriented, with strong local traditions, religious celebrations and regional cuisines. Lifestyle varies from fast-paced urban living to relaxed beach communities; living costs are generally higher in central Bali and Jakarta than in smaller cities. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa, so working on a tourist visa is not permitted. Employers may assist with immigration, accommodation, flights, insurance and relocation, but these benefits should be confirmed in writing. A valid passport, medical checks and authenticated employment documents may also be required.
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