Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, client communications, events, reports and promotional materials. Candidates are generally expected to have a diploma or degree in marketing, business, hospitality or a related field, along with strong organisation, communication and computer skills. Experience in hotel sales, marketing, public relations or customer service is advantageous. The role requires attention to detail, professional presentation, teamwork and the ability to manage multiple deadlines. Familiarity with social media, digital marketing and office software may be expected. The successful candidate should be service-oriented, proactive, commercially aware and comfortable liaising with guests, corporate clients, travel partners and internal departments.

Company Info

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for warm Asian hospitality, comprehensive guest services and upscale accommodation, dining, wellness and event facilities. In Malaysia, Shangri-La operates respected hotels and resorts in locations such as Kuala Lumpur, Penang and Kota Kinabalu. The company employs people across hotel operations, food and beverage, sales, finance, engineering, guest services and corporate functions. Shangri-La places strong emphasis on service quality, professional development, cultural awareness and creating memorable guest experiences. A Sales & Marketing Coordinator would typically work closely with commercial leaders and operational departments to support revenue generation, brand visibility, client relationships and hotel promotions.

Destination Guide

Malaysia offers opportunities in hospitality, tourism, sales, marketing, retail and business services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Popular island destinations include Langkawi, Penang, Tioman, Redang and parts of the Sabah coast. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hotels. Lifestyle ranges from busy city living to relaxed beach and resort communities. Living costs are moderate compared with many international destinations, although accommodation in tourist areas can be higher. Foreign employees normally need an employer-sponsored Employment Pass, and approval depends on the role, qualifications and current immigration rules. Relocating workers should confirm visa arrangements, accommodation, healthcare, taxation and transport with the employer. Malaysia has tropical weather, excellent food and strong regional travel connections.