The Banking Consultant role supports customers in the Horsham branch by understanding their financial needs and helping with everyday banking, lending, deposits, digital services and product enquiries. Candidates are expected to provide warm, accurate and compliant service, build trusted customer relationships, identify suitable solutions and refer customers to specialist teams when required. Strong communication, listening and problem-solving skills are important, along with a genuine interest in helping people achieve their financial goals. Previous banking, retail, sales or customer-service experience is valuable, but ANZ may also consider applicants with transferable experience. The role requires teamwork, attention to detail, responsible handling of customer information and confidence using digital banking systems.
ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups. Through ANZ Bank, it provides personal and business banking, home lending, deposits, payments, wealth services and institutional banking. The organisation serves millions of customers through branches, digital channels and specialist relationship teams. ANZ promotes customer-focused service, responsible banking and supporting the financial wellbeing of individuals, businesses and communities. Its workforce includes customer service, technology, risk, operations, finance and specialist banking professionals. In regional locations such as Horsham, branch employees play an important role in maintaining personal relationships with local customers while helping them use ANZ’s digital and financial products. Employment conditions, benefits and development opportunities can vary by role, location and workplace agreement.
Australia offers opportunities across banking, healthcare, trades, education, technology, construction, hospitality, agriculture and professional services. Melbourne and Sydney have the largest corporate job markets, while regional centres such as Horsham provide a quieter lifestyle and opportunities in community-focused services, agriculture and local business. Australian workplaces generally value punctuality, clear communication, teamwork, inclusion and a practical approach to problem-solving. Lifestyle benefits include outdoor activities, beaches, national parks, sporting communities and generally strong public services, although housing and living costs vary considerably by location. Skilled workers may explore employer-sponsored visas, the Skilled Independent and State or Territory Nominated pathways, or working holiday options where eligible. Applicants should check current rules with the Australian Department of Home Affairs. Relocating involves budgeting for accommodation, transport, health insurance where required, tax registration and superannuation. Regional areas may offer lower housing costs but fewer transport and employment choices.
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