The Banking Consultant supports customers in ANZ branches across Sydney CBD and the Inner East, helping with everyday banking, account services, lending enquiries, digital banking and product guidance. The role requires strong customer service, communication and problem-solving skills, attention to detail, and confidence using digital systems. Candidates are expected to build trusted relationships, identify customer needs, meet service and performance goals, follow banking procedures, and manage compliance and risk requirements. Previous retail, sales, banking or customer-service experience is helpful, although ANZ may provide training for candidates with the right attitude and transferable skills.
ANZ Group Holdings Limited is one of Australia's major banking groups, providing retail, business, institutional and wealth services in Australia, New Zealand and selected international markets. Founded in 1835, ANZ supports millions of customers through branches, digital channels and specialist banking teams. Its services include transaction accounts, home and personal lending, credit cards, savings, commercial finance, payments and financial advice. ANZ places emphasis on responsible banking, customer outcomes, technology, inclusion and risk management. In a Banking Consultant role, employees typically work in a customer-facing branch environment, helping people with everyday banking needs while identifying suitable products and ensuring services are delivered accurately and in line with regulatory obligations.
Australia offers strong opportunities in banking, finance, technology, healthcare, construction, education, tourism and professional services, particularly in Sydney, Melbourne, Brisbane and Perth. Its culture is generally informal, multicultural and work-life conscious, with direct communication and a strong focus on workplace safety and equality. Lifestyle varies from major-city commuting and dining to beaches, national parks and regional communities. Living costs, especially rent, are high in Sydney. Skilled workers may qualify for employer-sponsored, skilled or regional visas, while working holiday options are available to eligible nationalities. Relocating usually involves securing the correct visa, arranging accommodation, obtaining a Tax File Number and opening a local bank account. Qualifications, English ability, work experience and occupation lists influence eligibility. Applicants should check current requirements with Australia’s Department of Home Affairs before making plans.
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