This L2/L3 support role focuses on Dassault Systèmes ENOVIA within the 3DEXPERIENCE platform and product lifecycle management (PLM) environments. Candidates are expected to troubleshoot complex application and integration issues, manage incidents and service requests, perform root-cause analysis, and support system configuration and enhancements. Experience with ENOVIA, 3DEXPERIENCE, SLM, PLM processes, databases, integrations, and enterprise application support is typically required. Strong communication, documentation, analytical thinking, and customer-service skills are essential. The successful candidate should be comfortable working independently in a remote, multinational support team, meeting service-level agreements, escalating issues appropriately, and collaborating with functional consultants, developers, infrastructure teams, and clients.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It provides consulting, digital transformation, engineering, cloud, data, artificial intelligence, cybersecurity, and managed technology services to organizations in industries such as manufacturing, financial services, telecommunications, healthcare, and retail. Capgemini supports clients in modernizing business processes, implementing enterprise platforms, developing digital products, and improving operational efficiency. Its workforce includes consultants, engineers, developers, architects, analysts, and support specialists working in international delivery teams. The company is also a significant provider of engineering and manufacturing solutions, including product lifecycle management and 3DEXPERIENCE-related services. Employees commonly work with large global clients and structured delivery practices, making communication, teamwork, continuous learning, and professional certifications valuable for technical support and consulting positions.
Malaysia offers technology opportunities in Kuala Lumpur, Penang, Johor, and Cyberjaya, particularly in IT services, engineering, shared-service centers, manufacturing technology, cloud, and enterprise applications. The country has a multicultural society influenced by Malay, Chinese, Indian, and indigenous traditions, with English widely used in professional settings. Lifestyle costs are generally moderate, while Kuala Lumpur provides extensive transport, restaurants, healthcare, and international communities. Penang offers a slower pace, strong electronics and manufacturing sectors, and easy access to beaches and heritage areas. Foreign professionals normally require employer-sponsored authorization, such as an Employment Pass, and should confirm eligibility, salary thresholds, tax obligations, and dependent rules before relocating. Employers often assist with immigration and onboarding. Malaysia’s tropical climate, diverse food, affordable domestic travel, and welcoming expatriate communities make it attractive, although traffic, humidity, and adapting to local administrative procedures should be considered.
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