Collections Process Associate

Job Description

The Collections Process Associate supports accounts receivable and order-to-cash activities, including monitoring outstanding invoices, contacting customers about overdue payments, recording collection actions, reconciling accounts, resolving billing queries, and preparing reports. Candidates typically need a diploma or degree in finance, accounting, business, or a related field, along with good numerical ability, attention to detail, and basic Excel and ERP knowledge. Experience with SAP, collections, credit control, or shared-services operations is advantageous. Strong written and spoken English, professional customer communication, organization, and the ability to meet deadlines are expected. The role may involve working with international teams, following standard processes, meeting collection targets, and supporting shift-based operations.

Company Info

Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize technology, improve business processes, adopt cloud and data solutions, and manage digital transformation programs. Its services include consulting, applications, engineering, cloud, cybersecurity, artificial intelligence, and business process outsourcing. Capgemini supports clients in industries such as financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. In Malaysia, the company operates delivery and shared-service teams serving both local and international customers. Employees may work with enterprise platforms such as SAP, contribute to finance and operations processes, and collaborate with colleagues across different countries. The company generally values continuous learning, teamwork, process quality, inclusion, and the ability to work in a fast-changing technology and services environment.

Destination Guide

Malaysia offers opportunities in finance shared services, technology, customer operations, engineering, manufacturing, tourism, and digital services. Kuala Lumpur and nearby Selangor are the main employment centers, while Penang is a strong choice for electronics, technology, and international service roles. Island living is also possible in Penang or Langkawi, although specialist jobs are fewer than on the mainland. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in professional workplaces. The lifestyle combines affordable food, modern malls, public transport in major cities, tropical weather, beaches, and generally accessible healthcare. Foreign professionals normally need employer sponsorship for an Employment Pass; the employer usually handles the application, and eligibility depends on salary, qualifications, and role. Before relocating, confirm the approved work location, benefits, tax treatment, medical coverage, and whether temporary accommodation or relocation support is provided.