The OSS/BSS Architect is expected to design and guide solutions supporting telecom operations and business systems, including service provisioning, billing, customer management, product catalogues, integration, and SAP or cloud platforms. Requirements typically include strong OSS/BSS architecture experience, knowledge of telecommunications processes, enterprise integration, APIs, microservices, cloud technologies, and solution design methods. Experience with SAP BTP, CRM, ERP, TM Forum frameworks, and agile delivery is advantageous. The candidate should be able to translate business needs into scalable architectures, produce technical documentation, work with delivery and client teams, manage stakeholders, and contribute to bids or transformation programmes. Strong communication, consulting, analytical, and problem-solving skills are expected.
Capgemini is a global technology services and consulting company headquartered in France, operating across more than 50 countries. It helps organisations with cloud adoption, digital transformation, data and artificial intelligence, cybersecurity, enterprise applications, engineering, and business process improvement. Capgemini works with clients in industries such as telecommunications, financial services, manufacturing, retail, healthcare, and the public sector. Its services combine strategy, technology implementation, managed services, and industry expertise. In Malaysia, the company supports regional and international clients through consulting, technology delivery, application services, and shared delivery centres. Employees commonly work in multidisciplinary, international teams and may have opportunities to contribute to large-scale SAP, cloud, telecommunications, and digital transformation programmes.
Malaysia offers technology opportunities in Kuala Lumpur, Cyberjaya, Penang, and Johor, with demand for architects, cloud specialists, SAP professionals, software engineers, cybersecurity experts, and delivery consultants. Penang is known for its electronics sector, multicultural communities, beaches, and relaxed lifestyle, while Langkawi offers a quieter island setting, resorts, and outdoor activities. Sabah and Sarawak provide attractive natural environments but have smaller technology markets. Malaysia’s culture blends Malay, Chinese, Indian, Indigenous, and international influences, with excellent food and generally affordable living costs. Kuala Lumpur provides the broadest career market and public transport. Foreign professionals usually need employer-sponsored approval and an Employment Pass before starting work; the employer normally handles the application. Candidates should confirm salary, relocation support, taxation, healthcare, accommodation, and visa conditions directly with Capgemini.
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