The ABL - Agente Field Services role typically supports customers and field teams by coordinating service requests, scheduling visits, updating ticketing systems, monitoring service progress and maintaining accurate records. Requirements may include a diploma or degree, customer-service or technical-support experience, good organizational skills and confidence using office, CRM or service-management tools. Candidates should communicate clearly in English, work well with remote and onsite teams, manage competing priorities and demonstrate a practical, service-oriented attitude. Knowledge of field-service processes, SAP or enterprise systems, and willingness to travel when required would be advantageous. The role also expects reliability, attention to detail and the ability to follow operational, security and health-and-safety procedures.
Capgemini is a global business and technology services company headquartered in France, operating across consulting, digital transformation, engineering, cloud, data, artificial intelligence, cybersecurity and enterprise applications. It helps organizations modernize technology, improve business processes and develop customer-focused digital products. Capgemini works with clients in industries such as financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Its workforce includes consultants, software engineers, project managers, analysts, infrastructure specialists and support professionals. In Malaysia, the company provides technology delivery and shared-service capabilities for local and international clients, with opportunities often involving multinational teams and structured professional development. Employment conditions vary by role, experience and location, so the advertised position should be checked for specific benefits, working arrangements and travel requirements.
Malaysia offers opportunities in IT services, shared operations, engineering, finance, manufacturing, tourism and customer support. Kuala Lumpur and nearby Selangor are the main employment centres, while Penang is strong in electronics and technology, and Johor benefits from manufacturing and Singapore-linked business. Langkawi, Sabah and Sarawak provide more tourism, hospitality, energy and resource-related work. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in business, alongside Malay and other languages. Living costs are moderate, though central Kuala Lumpur and popular island destinations can be more expensive. Public transport is strongest in major cities. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling much of the application process. Before relocating, confirm salary, benefits, accommodation, tax obligations and whether the role requires travel or onsite assignments.
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