The Senior Customer Support & Quality Advisor is expected to support customers in Spanish and English, investigate service issues, monitor support quality, and help improve customer experience. Typical requirements include several years of customer support, service quality, or operations experience; strong written and spoken Spanish and English; excellent communication and problem-solving skills; and the ability to analyze cases, identify trends, and recommend corrective actions. Experience with CRM, ticketing, reporting, or quality-monitoring tools is valuable. The candidate should be customer-focused, organized, confident handling escalations, comfortable working with international teams, and willing to work according to regional schedules or shifts when required.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize technology, improve customer experiences, manage business processes, and adopt cloud, data, artificial intelligence, engineering, and digital solutions. The company works with clients in industries including financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. Capgemini employs a large international workforce and frequently operates multilingual customer support, consulting, and delivery centers. In Malaysia, its teams support regional and global clients through technology delivery, business services, and operational expertise. Employees typically work in multicultural environments and may have opportunities to develop skills in customer experience, enterprise platforms, cloud services, analytics, and service management.
Malaysia offers strong opportunities in customer support, shared services, technology, finance, engineering, and multilingual operations, especially in Kuala Lumpur, Penang, Johor, and Cyberjaya. For island living, Penang combines beaches, heritage, excellent food, and a growing technology sector, while Langkawi is quieter and more tourism-focused. Malaysian culture is multicultural, with Malay, Chinese, Indian, and international influences. English is widely used in business, while Malay is the national language. Living costs are moderate, although central Kuala Lumpur and popular island areas can be more expensive. Public transport is strongest in major cities; island locations may require a car or motorbike. Foreign professionals normally need an employer-sponsored Employment Pass, with approval dependent on salary, qualifications, and the sponsoring company. Candidates should confirm visa arrangements, healthcare coverage, taxation, housing, and relocation support before accepting an offer.
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