The Service Manager will oversee payment services for banking clients, ensuring reliable delivery, service performance, incident resolution and continuous improvement. Requirements typically include experience in IT service management, banking or payment platforms, stakeholder management and familiarity with ITIL practices, SLAs, risk controls and regulatory expectations. Knowledge of payment systems, SAP or enterprise technology environments is advantageous. Candidates are expected to coordinate technical and business teams, manage vendors, monitor service metrics, lead issue escalation and communicate effectively with clients and senior stakeholders. Strong organizational, analytical and problem-solving skills are essential, along with the ability to work across distributed teams and support a service-oriented, customer-focused environment.
Capgemini is a global business and technology transformation company headquartered in France, with operations in more than 50 countries. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and managed services to organizations across industries. Capgemini works with banks and financial institutions on areas including payments modernization, core banking, digital customer experiences, enterprise platforms and operational transformation. The company combines strategy and consulting with delivery capabilities, helping clients design, implement and operate technology solutions. Its workforce includes consultants, engineers, developers, architects, project managers and industry specialists. In Malaysia, Capgemini supports regional and global clients through delivery, technology and business services teams, offering opportunities in banking technology, cloud, SAP, software engineering, service management and digital transformation.
Malaysia offers strong opportunities in banking technology, shared services, software development, cloud, cybersecurity, consulting and customer operations, particularly in Kuala Lumpur, Cyberjaya, Penang and Johor. The country has a multicultural environment shaped by Malay, Chinese, Indian and indigenous communities, with English widely used in professional workplaces. Lifestyle costs are generally lower than in Singapore or many Western capitals, while food, public transport, healthcare and modern shopping facilities are accessible. Penang and Langkawi provide relaxed island living, although most corporate technology roles are based on the mainland. Foreign professionals usually need employer sponsorship for an Employment Pass, and approval depends on salary, qualifications and role requirements. Relocating employees should arrange accommodation, medical cover, banking, tax registration and dependent permits before arrival. Work culture is hierarchical but increasingly collaborative and international.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...