This leadership role manages OSS/BSS transformation projects for telecommunications clients, covering scope, budgets, schedules, delivery quality, risks, governance and customer relationships. Candidates should have substantial experience leading complex telecom, IT or digital transformation programmes, with strong knowledge of OSS/BSS processes, systems integration and project governance. Experience with platforms such as SAP, CRM, billing, service assurance or network operations is valuable. The role requires excellent communication in French and English, stakeholder-management skills, commercial awareness and the ability to coordinate multicultural teams and suppliers. Candidates are expected to provide strategic direction, resolve delivery issues, mentor project teams and ensure outcomes meet business and customer expectations.
Capgemini is a global business and technology transformation company headquartered in France. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and managed services to organizations across industries. The group works with major telecommunications, financial services, manufacturing, public-sector and consumer businesses, helping them modernize technology and improve operations. Capgemini has a large international workforce and delivers projects through local offices and global delivery centers. Its telecommunications practice supports operators with network transformation, OSS/BSS modernization, customer experience, enterprise systems and digital platforms. In Malaysia, the company offers access to regional and international projects, structured professional development and collaboration with distributed teams. Employment conditions vary by business unit, seniority and client assignment.
Malaysia offers opportunities in technology consulting, telecom, shared services, cloud, cybersecurity, software delivery and project management, particularly in Kuala Lumpur, Penang, Johor and Cyberjaya. The country combines modern cities, affordable living, excellent food and easy access to islands such as Langkawi, Penang, Tioman and the Perhentians. Kuala Lumpur is the main corporate hub, while Penang is known for technology manufacturing and a relaxed coastal lifestyle. English is widely used in business, alongside Malay and several Chinese languages. Skilled foreign professionals generally require employer-sponsored work authorization, commonly an Employment Pass; the employer handles much of the application process, and approval depends on salary, qualifications and role. Relocating employees should budget for housing, healthcare, transport, schooling if relevant and private insurance. Malaysia’s tropical climate is warm year-round, with regional monsoon differences.
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