The Collection Process Associate supports accounts receivable and credit-control activities, including monitoring outstanding invoices, contacting customers about overdue payments, recording collection actions, resolving billing queries, and preparing reports. Candidates should typically have a diploma or degree in finance, accounting, business administration, or a related field, together with good communication and organizational skills. Experience in collections, shared services, order-to-cash operations, or SAP is advantageous. The role requires attention to detail, professional customer handling, persistence, confidentiality, and the ability to meet collection targets. Familiarity with Microsoft Office and enterprise systems, plus willingness to work with regional teams and different time zones, would be expected.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize their technology, improve business processes, manage digital transformation, and develop data, cloud, engineering, and artificial-intelligence capabilities. Its services include consulting, applications, technology operations, engineering, cybersecurity, and business process outsourcing. Capgemini serves clients in industries such as financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. In Malaysia, the company supports regional and international clients through delivery centers and consulting teams. Employees may work in finance operations, enterprise applications, software development, cloud services, analytics, or customer support. The company generally values collaboration, continuous learning, international teamwork, professional certifications, and experience with modern digital platforms.
Malaysia offers varied opportunities in Kuala Lumpur, Penang, Johor, and emerging technology hubs, particularly in shared services, finance operations, IT, engineering, manufacturing, and digital services. Penang is known for electronics, technology, food, and a relaxed coastal lifestyle, while Langkawi offers beaches, nature, and tourism-related work. Sabah and Sarawak provide opportunities in tourism, energy, agriculture, and regional services. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in business. Living costs are generally moderate, though Kuala Lumpur is more expensive than smaller cities or islands. Foreign professionals normally need employer sponsorship for an Employment Pass, and the employer usually manages the application. Candidates should confirm eligibility, salary thresholds, dependants’ rules, healthcare, housing, and tax obligations before relocating. Public transport is strongest in major cities; island living usually requires more limited transport and services.
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