The AI Architect Developer for Amazon Connect designs and develops intelligent contact-centre solutions using Amazon Connect, cloud services, conversational AI, automation, and systems integration. Requirements typically include strong AWS and Amazon Connect experience, software development skills, knowledge of contact-centre architecture, APIs, databases, security, and DevOps practices. Experience with Amazon Lex, Lambda, Contact Lens, AI services, and customer-service platforms is valuable. The candidate is expected to translate business needs into scalable technical designs, lead implementations, troubleshoot complex integrations, document solutions, and work closely with clients and delivery teams. Strong communication, consulting, problem-solving, and stakeholder-management skills are essential.
Capgemini is a global business and technology services company headquartered in France, operating across consulting, technology, engineering, and managed services. It helps organizations modernize applications, adopt cloud platforms, use data and artificial intelligence, improve customer experiences, and transform business operations. Capgemini works with clients in industries such as financial services, manufacturing, telecommunications, retail, energy, and the public sector. Its workforce includes consultants, software engineers, architects, analysts, designers, and delivery specialists. In Malaysia, the company supports regional and international clients through technology delivery, digital transformation, enterprise platforms, and cloud-related services. The advertised role fits Capgemini’s focus on combining cloud technologies with practical business solutions and customer-service innovation.
Malaysia offers technology opportunities in Kuala Lumpur, Cyberjaya, Penang, Johor, and growing hubs in Sabah and Sarawak. Roles in cloud computing, AI, software development, consulting, cybersecurity, and digital transformation are in demand. The country combines Malay, Chinese, Indian, and Indigenous influences, with English widely used in business. Kuala Lumpur provides the broadest career market, modern transport, international schools, and varied housing, while Penang offers a relaxed lifestyle and strong technology manufacturing sector. Popular island destinations include Langkawi, Penang, Tioman, and the Perhentian Islands; Sabah and Sarawak add diverse nature and cultural experiences. Foreign professionals generally need employer sponsorship for an Employment Pass, with the company handling much of the application process. Candidates should confirm current immigration rules, qualifications, salary thresholds, healthcare, housing, and taxation before relocating.
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