This role involves designing, developing, configuring, and integrating ServiceNow solutions with generative AI capabilities. Candidates are expected to have practical experience with ServiceNow development, JavaScript, APIs, workflows, business rules, and platform configuration. Familiarity with IT service management, CSM, HRSD, or other ServiceNow modules is valuable, along with an understanding of generative AI concepts, prompt design, automation, and responsible AI use. The consultant should be comfortable gathering requirements, translating business needs into technical solutions, testing and documenting applications, and working directly with clients. Strong communication, problem-solving, teamwork, and consulting skills are important. ServiceNow certifications and experience delivering projects in an international consulting environment would be advantageous.
Capgemini is a global consulting, technology services, and digital transformation company headquartered in France. It supports organizations across industries with services covering cloud, artificial intelligence, software engineering, cybersecurity, data, enterprise platforms, and business transformation. The company works with major international clients to modernize systems, improve customer and employee experiences, and develop new digital products. Capgemini has a large worldwide workforce and operates through multidisciplinary teams that combine industry knowledge, technology expertise, and strategic consulting. In Malaysia, opportunities may involve regional delivery centers, client consulting, application development, enterprise platforms, and managed services. Employees can typically expect structured career development, exposure to international projects, professional training, and collaboration across countries. The working environment often suits candidates who enjoy continuous learning, large-scale transformation programs, and client-facing technology consulting.
Malaysia is not one island but a country divided between Peninsular Malaysia and Malaysian Borneo, with attractive islands such as Langkawi, Penang, Tioman, and parts of Sabah and Sarawak. Most technology jobs are concentrated in Kuala Lumpur, Cyberjaya, Penang, and Johor, while Kuala Lumpur offers the widest range of consulting, software, cloud, and shared-service opportunities. Malaysia combines Malay, Chinese, Indian, and indigenous cultures, with diverse food, festivals, and generally friendly communities. Living costs are moderate compared with Singapore or Western Europe, although central Kuala Lumpur housing is more expensive. Public transport is strongest in Kuala Lumpur; elsewhere, driving is often useful. Foreign employees normally need an employment pass sponsored by their employer, and qualifications, salary, and approval requirements apply. Relocating candidates should arrange documented employment, medical insurance, accommodation, and tax advice before arrival.
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