The Major Incident Manager leads the response to critical IT incidents, coordinating technical teams, service desk functions, suppliers, and business stakeholders until services are restored. Requirements typically include experience in major incident management, IT service management and ITIL processes, strong communication and stakeholder-management skills, and the ability to remain calm under pressure. Fluency in German and English is expected, together with willingness to work shifts or provide on-call support when required. Candidates should be comfortable conducting incident bridges, managing escalation, documenting root-cause and post-incident reviews, and identifying improvements that reduce recurring disruptions. Experience with enterprise technologies, ticketing platforms and service-level agreements is advantageous.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It provides consulting, technology services, engineering, cloud, cybersecurity, data and artificial-intelligence solutions to clients in sectors such as financial services, manufacturing, telecommunications, retail and public services. Capgemini helps organizations modernize applications, improve IT operations, adopt digital platforms and redesign customer and employee experiences. Its workforce includes consultants, engineers, developers, project managers and operations specialists. In Malaysia, the company supports regional and international customers through delivery, managed services and transformation teams. Employees may work in multicultural environments and collaborate with colleagues across Asia, Europe and other global locations. Benefits and working arrangements vary by business unit, seniority and client assignment.
Malaysia offers opportunities in IT service management, cloud operations, cybersecurity, software development, shared services and consulting, particularly in Kuala Lumpur, Cyberjaya, Penang and Johor. English is widely used in professional settings, while Malay, Mandarin and Tamil are also common; German can be valuable for European client support. The culture is multicultural, generally welcoming and relationship-focused. Lifestyle costs are moderate compared with many Western cities, with excellent food, tropical weather, modern malls and easy access to beaches and islands such as Langkawi, Penang and Sabah. Kuala Lumpur provides the broadest career market, while Penang offers a more relaxed technology and manufacturing environment. Foreign professionals normally require employer-sponsored permission, such as an Employment Pass, before working. Employers usually manage the application, and requirements include an approved position, qualifications and salary thresholds. Plan for document checks, medical requirements and local registration before relocation.
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