The Service Delivery Engineer will support and operate SAP Business Technology Platform (BTP) services, helping ensure reliable, secure and efficient delivery for clients. Typical requirements include experience with SAP BTP, cloud platforms, system integration, service monitoring, incident and problem management, and ITIL-based processes. Familiarity with SAP products, APIs, networking, identity and access management, automation and troubleshooting is valuable. Candidates should communicate well with customers and technical teams, document solutions clearly, meet service-level agreements and participate in continuous improvement. The role may require collaboration across international teams, flexible working hours and occasional on-call support. Relevant technical certifications and professional experience in SAP or cloud service operations are advantageous.
Capgemini is a global business and technology transformation company headquartered in France. It provides consulting, digital services, engineering, cloud, data, artificial intelligence, cybersecurity and managed services to organizations across industries. The company helps clients modernize technology environments, improve operational efficiency and create new digital products and services. Capgemini works with major enterprise platforms, including SAP, Microsoft, AWS and Google Cloud, and supports customers through strategy, implementation and long-term service delivery. Its workforce operates across numerous countries, with delivery centers and technology teams serving international clients. In Malaysia, Capgemini offers opportunities in consulting, application services, cloud operations, enterprise platforms, engineering and business support. Employees commonly work in multicultural, project-based environments, collaborating with both local and overseas teams. Career development, technical training and professional certifications are important features of its technology-focused roles.
Malaysia offers strong opportunities in technology services, SAP consulting, cloud operations, software development, finance, manufacturing and shared-service centers. Kuala Lumpur and nearby Petaling Jaya are the main employment hubs, while Penang and Johor also have growing technology and engineering markets. The country has a multicultural society shaped by Malay, Chinese, Indian and indigenous communities, with English widely used in professional workplaces. Living costs are generally lower than in many major international cities, and residents enjoy diverse food, modern shopping areas, tropical weather and easy access to beaches and islands such as Langkawi, Penang and Redang. Foreign professionals normally need an employer-sponsored Employment Pass, arranged by the hiring company and subject to Malaysian immigration approval. Relocating candidates should confirm salary, healthcare, tax, housing and visa conditions before accepting an offer. Public transport is strongest in Kuala Lumpur, while a car may be useful elsewhere.
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