The Customer Service Team Lead with French is expected to supervise and support a multilingual customer service team, ensuring high-quality service for French-speaking customers. Responsibilities typically include monitoring performance, coaching team members, managing escalations, preparing reports, improving service processes, and coordinating with internal stakeholders. Candidates should have strong French and English communication skills, previous customer service or contact-centre experience, and leadership or supervisory capability. Good knowledge of customer service metrics, complaint handling, problem-solving, and Microsoft Office or related tools is expected. The successful candidate should be customer-focused, organized, adaptable, and comfortable working in shifts or within a multinational environment.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It provides consulting, technology services, engineering, cloud, data, artificial intelligence, cybersecurity, and business process services to clients in industries such as financial services, manufacturing, healthcare, retail, and telecommunications. Capgemini combines strategy and consulting with technology implementation and managed services, helping organizations modernize operations and improve digital customer experiences. The company employs a large international workforce and supports multilingual service and delivery teams in locations including Malaysia. Employees may work with global clients, distributed teams, and large enterprise platforms. Capgemini is also known for professional development, structured career paths, and projects involving digital transformation and emerging technologies.
Malaysia offers strong opportunities in shared services, customer support, technology, finance, engineering, and digital operations, especially in Kuala Lumpur, Penang, and Johor. Although Malaysia is a mainland country with attractive islands such as Langkawi, Penang, and Tioman, most corporate jobs are based in major cities. The culture is multicultural, with Malay, Chinese, Indian, and international influences; English is widely used in business, while French is valuable for global support roles. Lifestyle costs are generally moderate, public transport is improving, and food and travel options are excellent. Foreign professionals usually require an employment pass sponsored by their employer, with approval depending on salary, qualifications, and role. Candidates should secure a written offer and employer sponsorship before relocating, arrange accommodation, and check tax, healthcare, and dependent-pass requirements.
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