The Customer Service Team Lead with Italian will supervise a customer support team serving Italian-speaking customers, ensuring high service quality, timely issue resolution and achievement of operational targets. Requirements typically include fluent Italian and English, previous customer service or contact-centre experience, leadership or coaching capability, strong communication skills and confidence using CRM and support systems. The successful candidate is expected to monitor performance, provide feedback, manage escalations, support team development and work effectively in a multicultural environment. Flexibility for shifts, strong problem-solving skills and a customer-focused attitude are likely to be important.
Capgemini is a global business and technology services company headquartered in France, operating across more than 50 countries. It helps organizations with consulting, digital transformation, cloud services, engineering, cybersecurity, data and artificial intelligence, enterprise applications and managed operations. Capgemini works with clients in industries such as financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Its workforce includes consultants, software engineers, analysts, project professionals and customer operations specialists. In Malaysia, the company supports international clients through delivery, technology and shared-service teams. Employees may benefit from a multinational working environment, structured learning opportunities and exposure to large-scale digital and business transformation projects.
Malaysia offers job opportunities in customer service, shared services, technology, finance, manufacturing, tourism and digital operations, particularly in Kuala Lumpur, Penang, Johor and Cyberjaya. The country has a multicultural society influenced by Malay, Chinese, Indian and indigenous traditions, with English widely used in professional settings. Living costs are generally moderate, although central Kuala Lumpur is more expensive. Malaysia provides a relaxed lifestyle, diverse food, tropical weather and good regional travel connections. Foreign employees usually need an employment pass sponsored by their employer; the company normally manages the application, while eligibility depends on salary, qualifications and role. New arrivals should arrange accommodation, healthcare coverage, banking and local transport before starting work. Penang suits those seeking a slower island lifestyle, while Kuala Lumpur offers the widest career opportunities and urban amenities.
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