The Customer Service Team Manager (Supply Chain) leads customer service activities supporting supply-chain operations, ensuring timely order management, issue resolution, service performance and customer satisfaction. The role typically requires experience managing customer service or supply-chain teams, strong knowledge of order-to-delivery processes, inventory coordination and performance reporting, plus excellent communication and stakeholder-management skills. Experience with SAP or other enterprise systems, especially supply-chain platforms, is advantageous. Candidates are expected to coach team members, monitor service-level agreements, improve processes, manage escalations and work effectively with logistics, sales, procurement and operations teams. Fluency in English and familiarity with the Malaysian business environment may be required.
Capgemini is a global technology and business consulting company headquartered in France, with operations across more than 50 countries. It helps organisations modernise their technology, improve business processes and deliver digital transformation through consulting, engineering, cloud, data, artificial intelligence, cybersecurity and managed services. Capgemini works with clients across industries including manufacturing, financial services, retail, telecommunications, healthcare and the public sector. Its services often combine business advisory expertise with platforms such as SAP, cloud infrastructure and enterprise applications. In Malaysia, the company supports regional and international clients through delivery, technology and shared-service teams. Employees typically work in collaborative, multinational environments and may have opportunities to develop skills in consulting, enterprise systems, operations and digital technologies.
Malaysia offers opportunities in customer service, supply chain, shared services, technology, consulting, manufacturing and logistics. Kuala Lumpur and nearby Selangor are the main employment hubs, while Penang and Johor also have strong industrial and supply-chain markets. Malaysian workplaces are generally multicultural, with Malay, Chinese and Indian influences; English is widely used in corporate settings. Lifestyle options range from busy city living and modern shopping to beaches, islands, rainforests and affordable local food. Popular island destinations include Langkawi, Penang, Tioman and parts of Sabah and Sarawak, although most professional roles are based on the mainland. Foreign employees normally need an Employment Pass sponsored and arranged by the hiring company before starting work. Candidates should verify eligibility, documentation, tax obligations, healthcare and relocation support directly with Capgemini.
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