This senior N2 fixed-access support role involves monitoring and troubleshooting fixed telecommunications services, broadband connectivity, network equipment, and customer-impacting incidents. Candidates are expected to have strong experience in technical support, IP networking, routing, switching, access technologies, incident management, and service-level procedures. Familiarity with telecommunications platforms, diagnostic tools, ticketing systems, and ITIL practices is advantageous. The role requires analytical problem-solving, accurate documentation, clear communication with customers and internal network teams, and the ability to work shifts or on-call rotations. A relevant technical qualification and professional experience in N2 telecom or network operations are normally expected.
Capgemini is a global business and technology services company headquartered in France, operating in more than 50 countries. It helps organizations modernize technology, improve operations, and develop digital products through consulting, cloud, data, artificial intelligence, engineering, cybersecurity, and managed services. Capgemini works with clients across telecommunications, financial services, manufacturing, retail, healthcare, and the public sector. Its workforce includes consultants, engineers, software developers, project managers, and IT operations specialists. In Malaysia, the company supports regional and international clients through delivery centers and technology teams. The organization generally values technical expertise, collaboration, continuous learning, customer focus, and professional development. Specific duties and employment conditions may vary by country, business unit, and client assignment.
Malaysia offers technology and telecommunications opportunities mainly in Kuala Lumpur, Cyberjaya, Penang, and Johor, with additional roles in island locations such as Penang and Langkawi. Penang is known for electronics, engineering, shared services, and a relaxed coastal lifestyle, while Kuala Lumpur provides the widest range of corporate and IT jobs. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in professional workplaces. Living costs are moderate, although central Kuala Lumpur and popular island areas can be more expensive. Foreign professionals normally require employer sponsorship for an Employment Pass, and the employer usually manages the application. Candidates should confirm salary, relocation support, healthcare, tax obligations, and work authorization before moving. Public transport is strongest in major cities; island living may require a car or scooter.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...