This junior IT support role involves assisting users, troubleshooting hardware, software, access and connectivity issues, documenting incidents, and escalating complex problems to specialist teams. The candidate should have basic knowledge of operating systems, networks, service-desk tools and ITIL-style support processes. Strong communication skills and a customer-focused approach are essential, together with fluency in Brazilian Portuguese and working proficiency in English. Candidates should be comfortable working in shifts, following defined procedures, meeting service-level targets and maintaining accurate ticket records. A diploma or degree in information technology, computer science or a related field, plus some help-desk or technical support experience, is typically preferred.
Capgemini is a global business and technology services company headquartered in France. It helps organizations modernize their operations through consulting, technology implementation, cloud services, engineering, cybersecurity, data and artificial intelligence. The company works with clients across industries including financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Capgemini has a substantial international workforce and operates delivery and support centers in many countries, including Malaysia. Its teams commonly support multilingual customers and global enterprise systems, creating opportunities for early-career professionals in service management, application support, infrastructure and digital transformation. Employees generally work in structured, process-driven environments, with access to technical training and opportunities to move into specialist or consulting roles.
Malaysia offers IT opportunities in Kuala Lumpur, Cyberjaya, Penang and Johor Bahru, particularly in shared services, customer support, cloud, software, cybersecurity and enterprise technology. Kuala Lumpur provides the broadest employment market, modern transport, international communities and varied housing, while Penang is known for technology manufacturing, beaches and a more relaxed lifestyle. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in business, alongside Malay and other languages. Living costs are generally moderate, though central Kuala Lumpur is more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the employer must meet current immigration and salary requirements. Candidates should secure the job offer before relocating, verify pass sponsorship, arrange medical coverage and budget for deposits, transport and accommodation. Portuguese language skills may be valuable in regional support centers.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...