The Team Leader will supervise a German-speaking customer support team, coordinate daily service delivery, monitor performance against service-level targets, and handle escalated customer issues. Requirements typically include experience in customer service or contact-centre operations, previous team leadership experience, fluent German and English, strong communication skills, and confidence using CRM and reporting systems. The successful candidate is expected to coach team members, manage schedules, prepare performance reports, maintain service quality, and work collaboratively with internal stakeholders. Flexibility for shifts, sound judgment, problem-solving ability, and a customer-focused attitude are also likely to be important.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations with consulting, digital transformation, cloud services, software development, engineering, cybersecurity, data, artificial intelligence, and business process services. Capgemini works with clients in industries including financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. Its Malaysian operations support international customers through technology delivery, shared services, and customer experience teams. The company offers career opportunities for technology specialists, consultants, project professionals, analysts, and multilingual customer-support staff. Benefits and working arrangements vary by role and location, but multinational teams, structured training, internal mobility, and exposure to global clients are common features of employment.
Malaysia offers opportunities in customer support, shared services, technology, finance, engineering, tourism, and digital operations. Kuala Lumpur and nearby Selangor are the main employment hubs, while Penang, Johor, Sabah, and Sarawak also provide growing opportunities. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business, while Malay is the national language. Lifestyle costs are moderate compared with many global cities, and the country offers beaches, islands, rainforests, and excellent food. Popular island destinations include Langkawi, Penang, Tioman, and parts of Sabah. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling much of the application process. Bring certified qualifications and passport documents, and confirm visa eligibility before relocating. Healthcare, transport, and housing options are strongest in major urban areas.
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