The Service Delivery Manager is responsible for ensuring reliable, high-quality delivery of SAP BTP and related technology services for clients. Typical requirements include experience in service management, SAP or cloud platforms, ITIL practices, incident and problem management, service-level agreements, reporting, and stakeholder communication. The candidate is expected to coordinate technical teams, monitor performance against agreed service levels, manage risks and escalations, support continual improvement, and maintain strong relationships with customers and internal delivery teams. Experience working in a consulting or managed-services environment, along with strong communication, organization, and leadership skills, is usually expected. Knowledge of SAP Business Technology Platform, cloud operations, and service governance would be advantageous.
Capgemini is a global consulting, technology services, and digital transformation company headquartered in France. It helps organizations modernize their businesses through strategy, cloud, data and artificial intelligence, cybersecurity, engineering, enterprise applications, and managed services. Capgemini works with clients across industries including financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. Its workforce operates through international delivery centers and local consulting teams, providing technology implementation and ongoing operational support. In Malaysia, the company offers opportunities in consulting, application services, cloud, SAP, infrastructure, data, and digital delivery. Employees typically work with multinational clients and distributed teams, gaining exposure to large-scale transformation programs and enterprise platforms. The culture generally emphasizes collaboration, continuous learning, professional certifications, and client-focused delivery.
Malaysia offers varied career opportunities in Kuala Lumpur, Cyberjaya, Penang, and Johor, especially in technology consulting, shared services, software, cloud, cybersecurity, manufacturing, and finance. For island living, Penang is the most established option, combining a strong technology sector with heritage neighborhoods, beaches, food culture, and a generally relaxed lifestyle. Langkawi offers a quieter island environment but has fewer corporate technology roles, so many residents work remotely or relocate from larger cities. Malaysia is culturally diverse, with Malay, Chinese, Indian, and international communities, and English is widely used in professional settings. Living costs are moderate compared with many global business hubs, though central Kuala Lumpur and popular Penang areas are more expensive. Foreign professionals normally require employer-sponsored employment authorization, with the company handling the relevant work-pass process. Candidates should confirm visa eligibility, healthcare, housing, and tax obligations before relocating.
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