Lead OSS BSS Business Analyst

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Lead OSS/BSS Business Analyst is expected to analyze telecommunications operating and business support processes, gather requirements, and translate business needs into practical technology solutions. Responsibilities typically include stakeholder workshops, process mapping, functional specifications, solution assessment, backlog prioritization, and supporting implementation and testing. Candidates should have strong OSS/BSS knowledge, experience in telecommunications, and a proven background in business analysis or technology consulting. Familiarity with SAP, SAP BTP, CRM, billing, order management, service assurance, or related platforms is advantageous. Strong communication, leadership, documentation, analytical, and stakeholder-management skills are essential. The role may also require coordinating distributed teams, advising clients, and contributing to proposals or transformation programs.

About the employer

Capgemini is a global consulting, technology services, and digital transformation company headquartered in France. It helps organizations modernize their technology, improve business operations, and adopt solutions involving cloud, data, artificial intelligence, enterprise platforms, engineering, and cybersecurity. Capgemini serves clients across industries including telecommunications, financial services, manufacturing, healthcare, retail, and the public sector. Its services range from strategy and consulting through technology implementation and managed services. The company has a large international workforce and commonly delivers projects through multicultural, distributed teams. In Malaysia, Capgemini supports regional and global clients through consulting, application services, infrastructure, engineering, and business process capabilities. Employees may work with major enterprise platforms such as SAP and collaborate with stakeholders across Asia-Pacific and other international markets.