This role involves leading digital CRM projects from planning through delivery, coordinating business stakeholders, technical teams, vendors and clients. Candidates are expected to understand CRM platforms, digital customer journeys, project governance, budgets, timelines, risks and change management. Strong communication, stakeholder-management and problem-solving skills are essential, along with experience managing cross-functional technology projects. Familiarity with platforms such as Salesforce, SAP, Microsoft Dynamics or similar systems is beneficial. The successful candidate should be comfortable working in a consulting environment, translating business needs into practical solutions, monitoring delivery quality and supporting adoption. Professional fluency in English is important; knowledge of French or another local language may be advantageous depending on the client portfolio.
Capgemini is a global business and technology consulting company that helps organizations design, implement and operate digital solutions. Its services cover cloud, data and artificial intelligence, cybersecurity, enterprise applications, engineering, customer experience and business transformation. The company works with clients across industries including financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Capgemini combines consulting, technology delivery and managed services, often supporting large-scale modernization programs. Its workforce is international and typically operates through multidisciplinary teams involving consultants, project managers, engineers, designers and industry specialists. In Malaysia, opportunities may be linked to regional delivery centers, technology consulting, application services and support for multinational clients. Employees can generally expect structured project environments, collaboration across countries and opportunities to work with widely used enterprise platforms and emerging digital technologies.
Malaysia offers strong opportunities in Kuala Lumpur, Penang, Johor and other urban centers, particularly in technology consulting, software, shared services, finance, engineering and digital operations. Peninsular Malaysia is connected to islands such as Penang and Langkawi, while Sabah and Sarawak on Borneo offer a slower pace, diverse communities and attractive natural surroundings. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in business. Lifestyle costs are moderate compared with many global technology hubs, though central Kuala Lumpur housing can be expensive. Foreign professionals usually need employer-sponsored authorization, such as an Employment Pass, before starting work. Employers commonly assist with applications and relocation. Candidates should confirm salary, health coverage, taxation, dependent permissions and remote-work arrangements before accepting an offer. Public transport is strongest in Kuala Lumpur, while island locations may require more driving.
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