Capgemini is seeking a Senior Consultant in Service Management, likely supporting SAP BTP and related enterprise technology services. Candidates should have strong experience in IT service management, service transition, incident and problem management, change control, SLA reporting, and stakeholder communication. Familiarity with SAP platforms, cloud services, ITIL practices, and service-management tools is advantageous. The role requires the ability to lead workshops, analyse operational issues, improve service processes, prepare documentation, and work effectively with clients and distributed delivery teams. Candidates are expected to be confident, structured, commercially aware, and capable of managing priorities while delivering high-quality consulting outcomes.
Capgemini is a global business and technology transformation company headquartered in France. It provides consulting, digital transformation, cloud, data, artificial intelligence, engineering, cybersecurity, and managed services to organisations worldwide. The company works across industries including financial services, manufacturing, healthcare, retail, telecommunications, and the public sector. Capgemini has a substantial presence in Malaysia, with teams supporting regional and international clients through consulting, technology delivery, application services, and outsourcing. Employees typically work in multinational environments and may have opportunities to develop expertise in SAP, cloud platforms, enterprise applications, and service management. The organisation places emphasis on professional development, collaboration, sustainability, and helping clients modernise their operations through technology.
Malaysia offers opportunities in Kuala Lumpur, Penang, Johor, Sabah, and Sarawak, with technology and consulting roles concentrated around Kuala Lumpur and Penang. Penang Island is known for its strong electronics sector, multicultural heritage, beaches, and relaxed lifestyle, while Langkawi offers a quieter island setting with tourism and hospitality work. Malaysian culture blends Malay, Chinese, Indian, Indigenous, and international influences, reflected in its food, festivals, and languages. Living costs are generally moderate, though central Kuala Lumpur and popular island areas can be more expensive. Foreign professionals normally require an employment pass sponsored by their employer; approval depends on the role, salary, qualifications, and immigration rules. Candidates should confirm visa arrangements, healthcare, taxation, accommodation, and relocation support before accepting an offer.
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