This senior role involves designing and leading contact-center transformation solutions, aligning customer-service technology with business goals, and guiding clients through modernization initiatives. Candidates should have 12–16 years of experience in contact-center platforms, CRM, cloud technologies, systems integration, and enterprise architecture. Strong knowledge of omnichannel customer engagement, automation, APIs, data integration, and platforms such as Salesforce, Microsoft, SAP, Genesys, or similar solutions is expected. The successful candidate will communicate effectively with business and technical stakeholders, create solution roadmaps and architecture documents, support proposals, and lead delivery teams. Consulting experience, sound commercial awareness, and the ability to work across distributed teams are important.
Capgemini is a global business and technology services company headquartered in France. It helps organizations use technology to improve operations, customer experiences, and business performance. Its services cover consulting, cloud, data and artificial intelligence, cybersecurity, engineering, enterprise applications, software development, and digital transformation. Capgemini works with clients across industries including financial services, telecommunications, manufacturing, retail, healthcare, and the public sector. The company operates in many countries and combines strategy, technology implementation, and managed services. Employees typically work on large, international programs involving modern cloud platforms, customer experience solutions, automation, and organizational change. As a major systems integrator, Capgemini offers opportunities to work with enterprise clients and leading technology partners, although roles can involve demanding deadlines, extensive collaboration, and occasional travel.
Malaysia offers opportunities in technology consulting, shared services, software engineering, cloud, cybersecurity, customer-experience platforms, and regional operations. Kuala Lumpur and nearby Selangor are the main employment centers, while Penang and Johor also have strong technology and industrial markets. Malaysia is culturally diverse, with Malay, Chinese, Indian, and international communities, and English is widely used in business. Lifestyle costs are generally lower than in Singapore or many Western capitals, with good food, public transport in major cities, beaches, rainforests, and islands such as Langkawi, Penang, and Tioman. Foreign professionals normally need employer sponsorship for an Employment Pass, and the employer usually handles the application. Dependants may qualify for related passes. Before relocating, confirm salary, tax treatment, healthcare, housing, schooling, and pass eligibility with Capgemini and Malaysian immigration authorities.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...