The Principal Service Delivery Manager is expected to lead the delivery of SAP BTP and related technology services for enterprise clients. Requirements typically include extensive experience in IT service management, service delivery, managed services, SAP or cloud platforms, client governance, SLA management, and vendor coordination. Strong knowledge of ITIL practices, service reporting, risk management, budgeting, and continuous improvement is valuable. The candidate should be an effective leader and communicator who can manage technical teams, resolve escalations, maintain trusted client relationships, and ensure services meet agreed performance, security, and business requirements. Experience working across regional or international teams and relevant professional certifications such as ITIL, SAP, or cloud credentials may be preferred.
Capgemini is a global consulting, technology services, and digital transformation company headquartered in France. It helps organizations modernize their operations through cloud computing, data and artificial intelligence, cybersecurity, enterprise applications, engineering, and managed services. Capgemini works with clients across industries including financial services, manufacturing, telecommunications, healthcare, retail, and the public sector. Its workforce operates across many countries, combining consulting expertise with technology implementation and long-term service delivery. In Malaysia, the company supports regional and international clients through delivery centers and local consulting teams. Employees may work with multinational stakeholders, large transformation programs, and platforms such as SAP, Microsoft, and other enterprise technologies. The company generally values collaboration, continuous learning, professional development, inclusion, and the ability to deliver measurable business outcomes.
Malaysia offers opportunities in IT consulting, software engineering, cloud services, cybersecurity, SAP, shared services, finance, manufacturing, and digital operations. Kuala Lumpur and nearby Selangor are the main employment hubs, while Penang is strong in technology and electronics, Johor supports manufacturing and Singapore-linked business, and Sabah and Sarawak offer growing opportunities in energy, tourism, and regional services. Life is relatively affordable compared with many global cities, with excellent food, shopping, public transport in major urban areas, and a mix of modern and traditional communities. Malaysia is culturally diverse, with Malay, Chinese, Indian, Indigenous, and expatriate influences. Popular island destinations include Langkawi, Penang, Tioman, Sabah’s islands, and parts of Sarawak. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling much of the application. Research salary, housing, healthcare, tax, schooling, and location before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...