Capgemini is seeking a Customer Support Specialist with German-language capability to assist customers, manage service requests, investigate issues, and provide timely, professional resolutions. Requirements typically include fluent German and English, strong written and verbal communication, customer-service experience, sound computer skills, and the ability to work with ticketing or enterprise support systems. Candidates should be organized, patient, detail-oriented, and comfortable working in a multicultural, target-driven environment. The role may involve shift work, maintaining accurate case records, escalating complex issues, and meeting service-level agreements. Experience with SAP, business applications, or technical support would be advantageous, although training may be provided depending on the team.
Capgemini is a global business and technology transformation company headquartered in France. It provides consulting, digital services, engineering, cloud, data, artificial intelligence, cybersecurity, and managed business services to organizations worldwide. The company works with clients across industries including financial services, manufacturing, retail, telecommunications, healthcare, and the public sector. Capgemini has a substantial presence in Malaysia, supporting regional and international customers through delivery centers and technology teams. Its employees commonly work on enterprise platforms, application support, cloud modernization, customer operations, and digital transformation projects. The company promotes international collaboration, structured professional development, and opportunities to work with large global brands. Benefits and working arrangements vary by position, location, account, and employment grade.
Malaysia offers opportunities in customer service, shared services, technology, finance, engineering, tourism, and multinational support centers, particularly in Kuala Lumpur, Penang, Johor, and Cyberjaya. For island living, Penang combines strong employment prospects with a relaxed coastal lifestyle, excellent food, heritage neighborhoods, and a sizeable expatriate community. Langkawi is quieter and more resort-oriented, with fewer corporate jobs but opportunities in tourism and hospitality. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in business, while Malay is the national language. Living costs are generally moderate, though central Kuala Lumpur and popular island areas can be more expensive. Foreign employees usually need employer sponsorship for an Employment Pass, and the company normally handles the application. Secure a written offer and approved pass before relocating.
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