SO, Branch Service Manager (Sibu)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Branch Service Manager oversees day-to-day branch service operations, ensuring customers receive efficient, professional support. Typical responsibilities include managing counter and customer-service activities, supervising branch staff, maintaining service standards, handling complaints, supporting sales referrals, and ensuring compliance with banking policies, controls, and regulatory requirements. Candidates generally need a diploma or degree, several years of branch banking or customer-service experience, and strong knowledge of banking operations. The role requires leadership, communication, problem-solving, attention to detail, integrity, and the ability to meet service and operational targets. Fluency in English and Bahasa Malaysia is expected; knowledge of local languages and experience in the Sibu market would be beneficial.

About the employer

United Overseas Bank (UOB) is a major Singapore-based bank with operations across Southeast Asia and other international markets. Established in 1935, it provides personal and business banking, wealth management, commercial banking, investment banking, and digital financial services. UOB has an established presence in Malaysia, serving individual customers, small and medium-sized enterprises, and large corporations through branches and digital channels. The bank is known for its regional network, emphasis on customer relationships, and focus on responsible, technology-enabled banking. Employees typically work in a regulated environment where service quality, operational discipline, risk awareness, and professional development are important. The Sibu branch supports customers in Sarawak and forms part of UOB Malaysia’s wider branch network.