Senior Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Officer role at UOB Malaysia is likely responsible for handling customer enquiries, service requests and banking-related issues through contact-centre channels. Candidates typically need a diploma or degree, strong spoken and written English, sound computer skills and a customer-focused attitude. Knowledge of Bahasa Malaysia or other local languages may be advantageous. The role requires accuracy, patience, professionalism and the ability to follow banking procedures and compliance controls. Candidates should be comfortable meeting service targets, documenting interactions, resolving problems and working shifts, weekends or public holidays when required. Previous experience in banking, financial services or a contact-centre environment is preferred.

About the employer

United Overseas Bank (UOB) is a major Asian bank headquartered in Singapore, with operations across Southeast Asia and key financial centres worldwide. In Malaysia, UOB provides personal banking, credit cards, wealth management, commercial banking, corporate finance and transaction services to individuals and businesses. The bank serves customers through branches, digital channels and contact-centre operations, supported by regional technology and risk-management functions. UOB is known for its established presence in the region, structured career development and emphasis on customer service, operational controls and regulatory compliance. Employees may benefit from exposure to a large international banking network, although roles can involve strict performance standards, detailed procedures and shift-based work depending on the department.