As a Junior Consultant in Customer Transformation at frog, part of Capgemini, you would support customer-experience, service-design and digital-transformation projects. Typical responsibilities include researching customer needs, analysing business processes, contributing to workshops, preparing presentations and helping develop practical transformation recommendations. Candidates are generally expected to have a degree in business, design, technology, marketing or a related discipline, strong analytical and communication skills, curiosity about customer behaviour and digital trends, and the ability to work collaboratively. Fluency in English is important, while consulting, research, design-thinking or project experience is advantageous. The role suits an adaptable candidate who can manage deadlines, learn quickly and work with clients and multidisciplinary teams.
Capgemini is a global business and technology transformation company headquartered in France, employing hundreds of thousands of people across more than 50 countries. It helps organisations modernise technology, improve operations, develop digital products and create better customer experiences. Its services cover consulting, cloud, data and artificial intelligence, cybersecurity, engineering, enterprise applications and managed services. frog is Capgemini’s creative consultancy, combining strategy, innovation, design and technology to help organisations shape meaningful customer and employee experiences. In Malaysia, Capgemini supports clients across sectors such as financial services, telecommunications, manufacturing and consumer products. Employees typically work in international, multidisciplinary teams and may support both local and regional projects. The company generally values collaboration, continuous learning, inclusion, digital skills and a willingness to solve complex client problems.
Malaysia offers varied opportunities in Kuala Lumpur, Penang, Johor and emerging technology hubs, particularly in consulting, shared services, software, finance, engineering, tourism and digital operations. For island living, Penang provides strong connectivity, a lively international community and a mature technology sector; Langkawi offers a quieter, nature-focused lifestyle with fewer corporate roles; Sabah and Sarawak provide opportunities in tourism, energy, agriculture and growing digital services. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in professional settings. Living costs are moderate, though Kuala Lumpur and Penang are more expensive than smaller locations. Foreign employees usually need an employer-sponsored Employment Pass, with the company handling much of the application. Check current immigration rules before relocating. Healthcare, food and transport are generally accessible, while island locations may have fewer specialist services.
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