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ServiceNow Architect

Malaysia Capgemini RM 12,000–RM 25,000 per month, depending on experience, certifications and project responsibilities*
Job Description

The ServiceNow Architect designs scalable ServiceNow solutions aligned with business and IT service-management goals. Typical requirements include strong experience with ServiceNow architecture, ITSM, ITOM, CSM or HRSD modules, integration design, scripting, workflows, security, and platform governance. Candidates should understand enterprise architecture, cloud environments, APIs, data models, and Agile delivery. ServiceNow certifications such as Certified System Administrator, Implementation Specialist, or Certified Application Developer are advantageous. The role also expects strong communication skills, stakeholder management, solution documentation, and the ability to guide consultants and development teams. Experience delivering enterprise transformation projects and working with international clients would be valuable at Capgemini.

Company Info

Capgemini is a global technology services and consulting company headquartered in France, with operations across more than 50 countries. It helps organizations modernize their technology, improve customer experiences and transform business operations through consulting, engineering, cloud, data, artificial intelligence, cybersecurity and managed services. Capgemini works with clients in industries including financial services, manufacturing, retail, telecommunications, healthcare and the public sector. Its Malaysian operations support regional and international delivery, combining local consulting talent with global engineering and service teams. Employees may work on large-scale digital transformation programs, enterprise platforms such as ServiceNow and SAP, cloud adoption, application modernization and technology advisory projects. The company generally offers structured career development, certification support and opportunities to collaborate with international colleagues.

Destination Guide

Malaysia offers strong technology opportunities in Kuala Lumpur, Cyberjaya and Penang, particularly in consulting, shared services, cloud, cybersecurity, software and enterprise platforms. For an island lifestyle, Penang is a popular choice, combining established technology employers, excellent food, heritage neighborhoods and beaches. Langkawi provides a quieter environment with resorts and outdoor activities, while Sabah and Sarawak offer distinctive cultures, nature and growing regional business centers. Malaysian life is generally affordable compared with Singapore, with good public transport in major cities, diverse food and a multicultural social environment. Foreign professionals usually need an Employment Pass sponsored by their employer; the company normally handles the application and eligibility process. Bring certified qualifications and employment documents, and check current immigration rules before relocating. Kuala Lumpur is usually best for career mobility, while Penang suits professionals seeking a balance between technology work and island living.