The Collaboration CUCM role involves designing, configuring, administering, and troubleshooting Cisco Unified Communications Manager and related collaboration technologies, including Cisco Unity Connection, IM and Presence, gateways, SIP trunks, voice gateways, and telephony endpoints. Candidates typically need 4–6 years of experience with Cisco collaboration environments, strong knowledge of VoIP, SIP, TCP/IP, call routing, dial plans, QoS, and enterprise voice support. Relevant Cisco certifications, particularly CCNA Collaboration or CCNP Collaboration, are advantageous. The successful candidate is expected to manage incidents and changes, support migration and integration projects, document technical solutions, monitor service performance, and work effectively with customers, vendors, and distributed infrastructure teams.
Capgemini is a global business and technology services company headquartered in France, with operations across more than 50 countries. It helps organizations modernize their technology, improve customer experiences, manage enterprise applications, and adopt cloud, data, artificial intelligence, engineering, and cybersecurity solutions. The company serves clients across industries such as financial services, telecommunications, manufacturing, retail, healthcare, and the public sector. Capgemini combines consulting, technology implementation, systems integration, and managed services, giving employees opportunities to work on large, international projects. Its workforce includes specialists in infrastructure, software development, enterprise platforms, digital transformation, and business consulting. In Malaysia, Capgemini supports regional and international customers through delivery, engineering, consulting, and technology operations teams. Exact responsibilities and benefits depend on the hiring entity, account, shift pattern, and employment location.
Malaysia is a multicultural country rather than a single island, with attractive opportunities in Kuala Lumpur, Penang, Johor, and other technology hubs. IT professionals can find roles in cloud infrastructure, cybersecurity, telecommunications, software engineering, shared services, and enterprise support. Malaysia offers a relatively affordable lifestyle, modern shopping and healthcare facilities, excellent food, and convenient travel across Southeast Asia. Malay, English, Mandarin, and Tamil are commonly heard, and English is widely used in professional workplaces. Kuala Lumpur provides the broadest employment market, while Penang is known for technology, manufacturing, and a relaxed coastal lifestyle. Foreign professionals normally need an employment pass sponsored by an approved employer; the company generally handles the application and supporting documents. Before relocating, confirm salary, tax treatment, medical coverage, working hours, and visa conditions. Housing, transport, and schooling costs should also be researched before accepting an offer.
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