The Service Delivery Manager is responsible for ensuring reliable, high-quality SAP BTP services for clients in Malaysia. Requirements typically include experience in IT service management, SAP technologies or cloud platforms, incident and problem management, service-level agreements, governance, and stakeholder coordination. Familiarity with ITIL practices, supplier management, reporting, risk control, and continuous improvement is valuable. Candidates are expected to lead delivery teams, monitor performance against agreed KPIs, manage escalations, communicate confidently with customers and senior stakeholders, and support service improvement initiatives. Strong organizational, analytical, leadership, and communication skills are essential, along with the ability to work across multicultural and international teams.
Capgemini is a global business and technology transformation company headquartered in France, with operations across more than 50 countries. It provides consulting, technology services, engineering, cloud, data and artificial intelligence, cybersecurity, and managed services to organizations in sectors such as financial services, manufacturing, telecommunications, retail, and the public sector. Capgemini helps clients modernize applications, improve operations, adopt digital platforms, and develop new business models. Its workforce includes consultants, engineers, project managers, architects, and technology specialists working with major enterprise platforms, including SAP. In Malaysia, the company supports regional and international clients through delivery centers and consulting teams. Employees commonly work in collaborative, multicultural environments with opportunities for professional certification, international projects, and career development across technology and business disciplines.
Malaysia offers technology and service-delivery opportunities in Kuala Lumpur, Cyberjaya, Penang, and Johor, particularly in cloud services, SAP, cybersecurity, shared services, consulting, and software. For island living, Penang combines strong employment prospects with beaches, heritage neighborhoods, excellent food, and a relaxed lifestyle. Langkawi is more scenic and resort-oriented but has fewer corporate roles. Malaysian culture is multicultural, with Malay, Chinese, Indian, and international influences; English is widely used in business. Living costs are moderate, though central Kuala Lumpur and popular Penang areas are more expensive. International hires generally need an employer-sponsored Employment Pass, and the company normally handles the application. Requirements include a valid employment contract, approved position, passport, and qualifications. Check current rules with Malaysian immigration before relocating, and arrange housing, healthcare coverage, banking, and tax registration after arrival.
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