The Service Delivery Manager is expected to oversee the delivery, performance and continuous improvement of SAP Business Technology Platform services for clients. Requirements typically include strong experience in IT service management, SAP environments, vendor and stakeholder management, incident and problem resolution, service-level agreements, and operational governance. Familiarity with SAP BTP, cloud platforms, ITIL practices, reporting and service management tools is advantageous. The candidate should communicate confidently with technical teams and business stakeholders, manage priorities effectively, monitor service quality and risks, and ensure contractual commitments are met. Capgemini will likely expect a customer-focused professional who can lead distributed teams, drive operational improvements, support escalations and contribute to a reliable, secure and efficient service environment.
Capgemini is a global business and technology transformation company headquartered in France. It provides consulting, digital transformation, technology services, engineering, cloud, data, artificial intelligence, cybersecurity and managed services to organizations worldwide. The company works with clients across industries including financial services, manufacturing, telecommunications, retail, healthcare and the public sector. Capgemini supports major enterprise platforms such as SAP and helps organizations modernize applications, improve operations and adopt new digital capabilities. With a large international workforce and delivery centers across multiple countries, it offers opportunities to work with multicultural teams and global clients. In Malaysia, Capgemini’s roles commonly involve technology delivery, application services, consulting, cloud operations and enterprise transformation. Employment conditions, benefits and salary vary according to experience, role scope, certifications and the specific client account.
Malaysia offers career opportunities in Kuala Lumpur, Penang, Johor, Sabah and Sarawak, particularly in technology, shared services, consulting, finance, manufacturing and digital operations. Kuala Lumpur is the main corporate hub, while Penang has a strong electronics and engineering sector. Malaysian culture blends Malay, Chinese, Indian and Indigenous traditions, with English widely used in professional workplaces. Lifestyle costs are generally lower than in many major global cities, although central Kuala Lumpur housing can be expensive. The country provides diverse food, modern shopping areas, beaches, rainforests and island destinations such as Langkawi, Tioman, Redang, Penang and parts of Borneo. Foreign employees usually need employer sponsorship for an Employment Pass, with approval handled through Malaysian immigration authorities. Candidates should confirm visa eligibility, healthcare coverage, tax obligations and relocation support before accepting an offer.
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