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Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)

Malaysia Capgemini RM15,000–RM28,000 per month*
Job Description

The role requires designing customer experience and generative AI solutions on Google Cloud, particularly Gemini Enterprise, and translating business needs into secure, scalable architectures. Candidates are expected to have strong experience with Google Cloud services, cloud architecture, APIs, data and AI platforms, integration, and enterprise solution design. Knowledge of CX, contact-centre technology, conversational AI, and digital transformation is valuable. The position also involves workshops, presentations, technical proposals, stakeholder engagement, and collaboration with delivery and sales teams. Strong communication, consulting, problem-solving, and client-facing skills are essential, together with relevant cloud certifications or equivalent practical experience.

Company Info

Capgemini is a global business and technology services company headquartered in France, serving organizations across consulting, digital transformation, engineering, cloud, data, artificial intelligence, and managed services. The company works with clients in industries such as financial services, manufacturing, telecommunications, retail, healthcare, and the public sector. Capgemini helps organizations modernize technology environments, improve customer and employee experiences, develop digital products, and adopt cloud and AI solutions. Its workforce operates through a combination of consulting, technology delivery, engineering, and outsourcing teams. In Malaysia, Capgemini supports regional and international clients through consulting, application services, cloud delivery, business operations, and technology expertise. The company generally offers opportunities to work on large transformation programs involving global stakeholders, enterprise platforms, emerging technologies, and structured professional development.

Destination Guide

Malaysia is not one island but a country divided between Peninsular Malaysia and Malaysian Borneo, with popular islands including Langkawi, Penang, Tioman, Perhentian, Sabah’s islands, and parts of Sarawak. Job opportunities are strongest in Kuala Lumpur and nearby technology hubs, with growing roles in cloud computing, software engineering, consulting, shared services, finance, manufacturing, and digital operations. Malaysia offers a multicultural lifestyle combining Malay, Chinese, Indian, and indigenous traditions, excellent food, affordable urban living, tropical weather, and convenient regional travel. Island living is more relaxed but usually provides fewer specialist jobs and services. Foreign professionals normally need employer-sponsored authorization, such as an Employment Pass, before starting work. Employers typically manage much of the application process. Candidates should confirm visa eligibility, salary requirements, healthcare, tax obligations, housing, and relocation support before accepting an offer.

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